Risk Management for AI Chatbots – O’Reilly

In this article, the author discusses the risks associated with deploying an AI chatbot for public use and provides some ideas for mitigating those risks.

The author acknowledges that while releasing an AI chatbot can bring numerous benefits, such as improving products and services, there are also potential downsides. One of the main concerns is the potential for malicious actors to exploit the chatbot and use it for nefarious purposes. The author highlights three main issues with AI chatbots: the model’s response to any prompt, the potential for prompt injection to reveal sensitive information, and the non-deterministic nature of the model’s responses.

To manage these risks, the author suggests spreading awareness within the company, defining clear terms of service and acceptable use policies. It is also proposed to invest in defense measures, monitoring the model and user prompts, conducting red-team exercises, and narrowing the scope of the audience for the chatbot. By implementing these strategies, companies can better protect themselves and their users from potential risks associated with AI chatbots.

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